Delivery & Returns
your item will be securely wrapped in tissue and shipped via 2nd class signed for, and a signed and tracked service for international orders. Uk parcels will take 2-3 working days. Whilst most do get delivered within this time frame, for reasons out of our control and during busy periods it can take longer. Although we have advised last posting dates for arrival by Christmas we cannot 100% guarantee they will as we cannot control things like customs for international orders and any delays experienced via Royal Mail. For this reason we would advise upgrading to special delivery next day service or a Saturday delivery. If you need something quickly we offer a next day delivery service. If you need this please note 12pm is the latest you can order by for delivery next day. Certain items are not available for next day delivery: these include the liberty embroidered items, personalised blankets, personalised prints and some sweaters as these take longer to prepare and make.
The time it takes to make your order:
The time it takes to make each order varies, during busy times such as Christmas it can take slightly longer, our lead time for processing and shipping your order is 1-3 days, You will receive an email confirmation when your order has been dispatched to you.Please leave a note on your order if you need quickly and we will endeavour to prioritise it for you. You can also track it with your unique tracking number via the royal mail website.
If you are unhappy with any of your items, providing they are in unused and re saleable condition we will happily refund or offer an exchange for you items. We ask that you return them to us at your expense within 10 working days. unfortunately for personalised items or gift vouchers we cannot offer a refund or exchange.